Dispatcher (Full-time); Commercial Services; Oak Creek

Department
Position Title
Location
Airport Services, Dispatch
Dispatcher (Full-time); Commercial Services; Oak Creek
Oak Creek
Wisconsin

Dispatcher (Full-time); Airport Services

Hours: 24/7 work environment; availability to work any shift and available 7 days per week including holidays

Location: 6970 S. 6th Street, Oak Creek

Job Summary

  •  GO RITEWAY Transportation Group is a fast-paced customer service environment providing 24 hours/7 days a week airport shuttle service to hotels, businesses and residences throughout southeastern Wisconsin. The dispatcher position coordinates and communicates with our drivers on the road on a real time basis for the driver’s next pickup and/or drop off.   Shifts may vary on a weekly basis. Dispatchers must be available weekends and holidays.   

Essential Duties & Responsibilities

  •  Use computer software to dispatch work to our drivers. Communicate with drivers using our radio system and electronically using our computer system and tablets.
  •  Monitor traffic cams, weather conditions and airline arrivals and departures to stay on top of changes and be able to react accordingly.
  •  Troubleshoot and resolve issues quickly and effectively when they occur due to traffic problems, high reservation volume and/or driver issues.
  •  Check-in drivers at the start of their shift and check out at end of shift. Ensure shifts are covered.
  •  Work collaboratively with staff and develop strong working relationships.
  •  Communicate with our Airport Shuttle Booth and Reservation Agents to ensure timely service and customer satisfaction.
  •  Complete a shift report at the end of shift to identify and review the major items that happened throughout the shift.   Communicate this information to appropriate managers and staff.
  •  Assist with dispatching for Limo/Sedan Division as needed.
  •  Assists on phone with customer calls when needed
  •  Will be cross trained as an airport van shuttle driver and customer service representative to ensure a full working knowledge of the operations.
  •  Other duties and projects as assigned.

Qualifications and Skills 

  •  Previous experience working in high volume Local Dispatching (20+ units in a fleet) preferred.
  •  Extensive knowledge of Milwaukee County and the surrounding 6 county areas (Waukesha, Racine, Kenosha, Ozaukee, Walworth and Washington) preferred.
  •  Ability to read and use maps to navigate drivers to their destination.
  •  Ability to work in a fast-paced environment and juggle multiple tasks at same time with ability to problem-solve quickly.
  •  Extremely detail-oriented and accurate. Able to stay focused and calm when times get hectic.
  •  Must be computer literate and have the ability to operate different functions on different screen monitors, and navigate from one task to the next.
  •  Excellent organizational skills.
  •  Strong communication skills with ability to be concise yet relay detailed information.

COMPENSATION AND BENEFITS

Competitive wage; health, dental, vision and life insurance.  Additional voluntary benefits (Short Term Disability, Accident, Critical Illness/Cancer); 401(k) retirement with company match.  Paid vacation, holiday and sick time; additional voluntary purchase vacation program.

                                                 We’re more than a ride, we’re a solution!

EOE of Minorities/Females/Vets/Disability

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