Dispatcher, Airport Shuttle Services (Full-time)

Department
Position Title
Location
Airport Services, Dispatch
Dispatcher, Airport Shuttle Services (Full-time)
Oak Creek
Wisconsin

Dispatcher (Full-time); Airport Shuttle Services

Hours: Availability to work an 8 hour shift with flexibility to rotate weekly shifts. This includes weekends and holidays.

Location: 6970 S. 6th Street, Oak Creek

Job Summary

  • GO RITEWAY Transportation Group is a fast-paced customer service environment providing 24 hours/7 days a week airport shuttle service to hotels, businesses and residences throughout southeastern Wisconsin. The dispatcher position coordinates and communicates with our drivers on the road on a real time basis for the driver’s next pickup and/or drop off.   Shifts may vary on a weekly basis. Dispatchers must be available weekends and holidays.             

We are seeking motivated, and experienced Team Members who meet the following criteria:

  • Ability to work in a fast-paced environment and juggle multiple tasks at the same time with ability to problem-solve quickly.
  • Extremely detail-oriented and accurate. Able to stay focused and calm when times get hectic.
  • Must be proficient with computers and have the ability to navigate multiple screens at a time.
  • Excellent organizational skills.
  • Strong communication skills with ability to be concise yet relay detailed information.
  • Previous experience working in high volume dispatching (20+ units in a fleet) preferred.
  • Ability to read and use maps to navigate drivers to their destination.
  • Extensive knowledge of Milwaukee County and the surrounding 6 county areas (Waukesha, Racine, Kenosha, Ozaukee, Walworth and Washington) desired.

Essential Duties & Responsibilities

  • Use computer software to dispatch work to our drivers. Communicate with drivers using our radio system and electronically using our computer system and tablets.
  • Monitor traffic cams, weather conditions and airline arrivals and departures to stay on top of changes and be able to react accordingly.
  • Troubleshoot and resolve issues quickly and effectively when they occur due to traffic problems, high reservation volume and/or driver issues.
  • Check-in drivers at the start of their shift and check out at end of shift. Ensure shifts are covered.
  • Work collaboratively with staff and develop strong working relationships.
  • Communicate with our Airport Shuttle Booth and Reservation Agents to ensure timely service and customer satisfaction.
  • Complete a shift report at the end of shift to identify and review the major items that happened throughout the shift.   Communicate this information to appropriate managers and staff.
  • Assists on phone with customer calls when needed.
  • Will be cross trained as a driver and customer service representative to ensure a full working knowledge of the operations.
  • Other duties and projects as assigned.

COMPENSATION AND BENEFITS

Competitive wage; health, dental, vision and life insurance.  Additional voluntary benefits (Short Term Disability, Accident, Critical Illness/Cancer; 401(k) retirement with company match.  Paid vacation, holiday and sick time; additional voluntary purchase vacation program.

We’re more than a ride, we’re a solution!

 EOE of Minorities/Females/Vets/Disability

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