Customer Service/Sales Representative

Department
Position Title
Location
Commercial Services
Customer Service/Sales Representative
Oak Creek
Wisconsin

Customer Service/Sales Representative (Full-Time Position) 

Location: 6970 S. 6th Street, Oak Creek 

Job Summary 

GO RITEWAY Transportation Group is a fast-paced customer service environment providing 24 hours/7 days a week transportation service to hotels, businesses and residences throughout southeastern Wisconsin.

The Customer Service/Sales Representative is the primary customer contact for taking inbound calls for all of our chauffeured transportation services. While the main focus will be entering orders and quotes into our proprietary system, appropriate outbound calling to follow up and confirm trip details and payments are also key to this position. Response to customer requests, concerns, and service issues. Interacts with scheduling and support staff to guarantee customer satisfaction.  

Essential Duties & Responsibilities 

We are seeking a highly motivated, service-oriented Team Member whose responsibilities will include:

  •  Supporting customer sales team as needed with inbound and outbound calls.
  •  Using proprietary software (Hudson) to track and respond to customer requests.
  •  Demonstrating exceptional customer service skills.
  •  Developing and maintaining positive relationships with retail and corporate customers.
  •  Accurately entering trip and client information into computer systems.
  •  Representing GO RITEWAY at off-site events as needed; visit customer sites for staging of moves (i.e. trips, conventions, conferences, etc.) as requested.
  •  Working directly with internal staff and external customers to address and resolve service issues.

General Qualifications: 

  •   Minimum of two (2) years prior experience in a customer sales and service role. Call center or phone sales experience preferred.
  •    Demonstrated computer proficiency and social media.
  •   Ability to use oral, written and listening skills to communicate and clearly convey information to others.
  •   Demonstrated ability to work well with others collaboratively in a team environment.
  •  Troubleshoots and resolves issues quickly and effectively to ensure timely service and customer satisfaction.
  •   Ability to handle multiple tasks, organize and prioritize workload.
  •   Attentive to detail.

Desired Qualifications: 

  •   Experience in transportation (people/customer service) and/or travel industry. 
  •   Familiarity with computer programs for the transportation industry. 

COMPENSATION AND BENEFITS  

Competitive wage; health, dental, vision and life insurance.  Additional voluntary benefits (Short Term Disability, Accident, Critical Illness/Cancer); 401(k) retirement with company match.  Paid vacation, holiday and sick time; additional voluntary purchase vacation program.

We’re more than a ride, we’re a solution! 

EOE of Minorities/Females/Vets/Disability 

Apply Today

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