Customer Service Representative (Part-time, Evenings/Weekends); Oak Creek

Department
Position Title
Location
Customer Service-Shuttle & Sedan Services
Customer Service Representative (Part-time, Evenings/Weekends); Oak Creek
Oak Creek
Wisconsin

Customer Service Representative, Commercial Services (PT Evenings and Weekends)  

GO RITEWAY Transportation Group is a fast-paced customer service environment providing 24 hours/7 days a week transportation service to hotels, businesses and residences throughout southeastern Wisconsin.

Location: 6970 S. 6th Street, Oak Creek 

Hours: Part-time, varies based on staffing schedule business needs, weekends and holidays

PM Shift hours 4 p.m. – mid-night/closing.  

Job Summary  

Position Summary: The Customer Service Representative (CSR) performs all functions of the customer service operations area, as listed below. These functions primarily are providing quotes for transportation fares, taking telephone reservations in the office and providing on-site face-to-face customer service at our GO Riteway Transportation booth at the General Mitchell International Airport. The CSR may also do appropriate outbound calling to follow up and confirm trip details, as well as respond to customer concerns and service issues.

The CSR may also be assigned special projects by management staff or asked to assist with clerical/administrative tasks for office staff as needed.

Essential Duties & Responsibilities  

We are seeking an enthusiastic, friendly and customer-focused individuals whose responsibilities will include:

  • Taking inbound calls and book customer reservations accurately and efficiently in the Hudson computer system.
  • Make outbound calls to confirm reservations, inform customers of changes to their reservations and to follow up on reservations as needed.
  • Provide friendly, accurate service to all GO Riteway customers both on the phone and in person at the airport booth.
  • Resolve customer concerns to the satisfaction of both the customer and the company.
  • Supporting customer sales team as needed with inbound and outbound calls. 
  • Other duties as assigned by management staff.

   General Qualifications:  

  • Minimum of two (2) years prior experience in a customer sales and service role. Call center or phone sales experience preferred. 
  • Demonstrated computer proficiency and social media. 
  •  Ability to use oral, written and listening skills to communicate and clearly convey information to others. 
  • Demonstrated ability to work well with others collaboratively in a team environment. 
  • Troubleshoots and resolves issues quickly and effectively to ensure timely service and customer satisfaction. 
  •  Ability to handle multiple tasks, organize and prioritize workload. 
  •  Attentive to detail. 

Desired Qualifications:  

  •  Experience in transportation (people/customer service) and/or travel industry.  
  •  Familiarity with computer programs for the transportation industry.  

Compensation and Benefits:

Base wage plus tips, paid weekly; 401(k) Retirement Plan with company match; voluntary sickness, dental and accident plans.

                                       Be More Than A Ride, Be A Solution!

 EOE of Minorities/Females/Vets/Disability 

Apply Today

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