Customer Service Representative (Full-time) (6970 S 6th Street Oak Creek, WI)

Department
Position Title
Location
Customer Service-Shuttle & Sedan Services
Customer Service Representative (Full-time) (6970 S 6th Street Oak Creek, WI)
Oak Creek
Wisconsin

Commercial Services: Customer Service Representative (Full-time)

Worksite Location: Oak Creek, WI

Hours: 2nd Shift (4.p.m. to Midnight) 5 days per week including holidays and weekends.

GO RITEWAY Transportation Group is a fast-paced customer service environment providing 24 hours/7 days a week transportation service to hotels, business and residences throughout Southeastern Wisconsin. The Customer Service Representative position accepts and confirms reservations by phone and at the Airport Booth and resolves customer concerns.

Essential Duties and Responsibilities:

This is a full time position with the following responsibilities.   Accepts telephone reservations and provides quotes for transportation services. Confirms reservations and pick-up times for customers by phone. Provides friendly, attentive customer service on the telephone and in person at the Airport Booth. Resolves customer concerns.

We are seeking enthusiastic, friendly, and customer-focused Team Member who meets the following criteria:

  •  Demonstrates excellent customer service skills. Attentive to customer needs. Minimum of one year previous work experience in a customer service position or call center preferred.
  •  Proficient with computers and software.
  •  Strong organizational and planning skills.
  •  Works well in a fast-paced environment. Able to stay focused and calm.
  •  Troubleshoots and resolves issues quickly and effectively to ensure timely service.
  •  Excellent written and verbal communication skills.
  •  Works collaboratively with staff members to ensure efficiency and responsiveness to customer needs.

COMPENSATION AND BENEFITS

Competitive wage; health, dental, vision and life insurance.  Additional voluntary benefits (Short Term Disability, Accident, Critical Illness/Cancer); 401(k) retirement with company match.  Paid vacation, holiday and sick time; additional voluntary purchase vacation program.

We’re more than a ride, we’re a solution!

EOE of Minorities/Females/Vets/Disability

Apply Today

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