Associate Account Management Representative (Oak Creek/Sheboygan Region)

Department
Position Title
Location
Commercial Services
Associate Account Management Representative (Oak Creek/Sheboygan Region)
Sheboygan
Wisconsin

TITLE:                   Associate Account Management Representative 

LOCATION:          Position based between Sheboygan and

                           Milwaukee/Oak Creek based on business needs

REPORTS TO:       Sales & Marketing Manager 

STATUS:               First Shift, w/event-based flex, Full-time Salary

  

POSITION OVERVIEW  

The Associate Account Management Representative works with the Senior Account Manager responsible for maintaining and growing our relationship with Destination Kohler and other high-value accounts. They ensure each customer interaction receives excellent care, trip details are confirmed and entered accurately in our reservation system, and order changes are made in a timely manner. They will interact and communicate effectively with scheduling and support personnel within and outside the company. Assigned accounts can include any and all services from our airport shuttle, black car, minicoach and motorcoach operations.

Responsibilities:  

  •  Primary point of contact for customers
  •  Responsible for quoting, selling, closing and confirming trips.
  •  Develop and maintain positive relationships with retail and corporate customers to achieve top notch customer satisfaction. 
  •  Enter trip and client information into computer systems and complete paperwork accurately and with a sense of urgency.  
  •  Become knowledgeable with all vehicles, available services, DOT (Department of Transportation) regulations and other requirements that apply to the services we provide.  
  •  Represent GO Riteway at off-site events as needed and may be asked to visit customer site for staging of moves (i.e. trips, conventions, conferences, etc.) as requested. 
  •  Track travel and booking activities in the system to ensure accuracy regarding trips or services. 
  •  Monitors e-mail for customer requests and follow-up within established timeframe. 
  •  Work directly with internal staff and external customers to address and resolve service issues in accordance with defined policy and customer satisfaction.  
  •  Other duties as assigned.  

General Qualifications: 

  •  Minimum of two (2) years prior experience in a customer service and sales role.
  •  Demonstrated ability to use computers to input, store and retrieve information. Familiarity with Microsoft Office. 
  •  Ability to communicate effectively through excellent oral, written and listening skills to clearly convey information to others to ensure understanding. 
  •  Demonstrated ability to work well with others collaboratively in a team environment. 
  •  Displays a sense of urgency and provides information to our clients in a professional manner and in a timely fashion. 
  •  Able to simultaneously handle multiple tasks and prioritize workload.  
  •  Attention to details is an absolute must. 

Desired Qualifications: 

  •  Experience in transportation (people/customer service) and/or travel industry 
  •  Familiarity with computer programs for the transportation industry  

Competencies:  

  •  Initiative: Demonstrates initiative to pursue work with energy in order to achieve results. 
  •  Adaptability: Easily responds to expected or unexpected changes and adjusts accordingly. 
  •  Customer Focused: Follows through on activities to meet or exceed customer expectations. 
  •  Problem-Solving: Uses critical thinking skills to solve problems and provide solutions.  
  •  Managing Conflict: Uses appropriate interpersonal style to reduce tension and resolve conflict.  
  •  Teamwork:  Ability to work with others in a collaborative, professional manner.

Compensation and Benefits: 

 · Competitive wages; salary position

 · 401(k) Retirement Plan with company match

 · Vacation: Earned and Option to Purchase Additional Vacation Time Off; plus holidays and sick time.

 · Health, Dental and Vision Insurance; Life Insurance

 · Voluntary Worksite Benefits (Accident, Disability and Critical Illness, Long Term Care)

                                           We Go the Extra Mile! 

EOE of Minorities/Females/Vets/Disability  

Quality Service: A commitment by all GO Riteway staff to provide consistent and safe transportation in clean, well-maintained vehicles to meet and exceed our customer’s expectations.  

Apply Today

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